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84 stories for “marketing”Page 1 of 7
AI Discovery

Fisher & Paykel reframes AI as a brand discovery and customer-behaviour challenge

Fisher & Paykel's chief digital officer Rudi Khoury says customers are already using GPT-style tools as research interfaces, pushing the appliance company to treat AI as a marketing and discovery problem, not just a customer-service efficiency tool. The company's Agentforce-based service agent and broader roadmap reflect a view that discovery, service and conversion are converging inside conversational AI environments.

3 min read
AI Discovery

Google Rolls Out AI Mode Information Monitoring to All Users Globally

Google has expanded its AI Mode information monitoring feature to all users worldwide, moving beyond its earlier limited rollout to AI Ultra and Pro subscribers. The feature continuously checks the web for updates on topics users ask it to watch, and can also proactively suggest monitoring tasks during searches.

3 min read
AI Discovery

AI Answer Engines Linked Departed Converse CMO to Controversial Campaign, Exposing Identity-Data Risk

Rodney Rambo left Converse in January 2026, months before a disputed campaign ran, yet AI answer engines continued to associate the former global CMO with the brand. Adweek reported on September 29 that the stale data exposed Rambo to online abuse and threats, illustrating how outdated public identity records can misdirect reputational harm and why marketers must treat executive identity data as a brand-critical asset.

2 min read
Content Operations

OpenAI Launches Dots Persistent Agent at DevDay, Targeting Marketing Workflows

OpenAI introduced Dots at DevDay on September 29, 2026, bringing persistent AI agents to ChatGPT that can carry context across marketing tasks — from research to content drafting — without requiring a new prompt each time conditions change. The launch initially targets ChatGPT Pro, Business Premium and Enterprise users, with one Dot per user. No independent performance data has yet been published.

2 min read
Content Operations

OpenAI launches Dots, persistent AI agents aimed at continuous marketing and enterprise work

OpenAI introduced Dots on September 29, 2026 — persistent AI agents powered by GPT-6 Astra that can maintain context, operate across more than 4,000 connected apps, and continue working toward goals without waiting for a new user prompt. The rollout begins across Pro, Business Premium, and Enterprise plans, with implications for marketing operations, content workflows, and enterprise governance.

3 min read
Buyer Behavior

ZoomInfo launches Agent Teams after acquiring DoubleO.ai, no new contract required

ZoomInfo acquired agentic orchestration platform DoubleO.ai on September 30, 2026, and made its Agent Teams product available inside GTM Studio the following day with no new SKU or contract required. The multi-agent system is designed to run complex sales plays reliably, including tracking former champions to new accounts, but independent reliability data beyond a single customer reference remains limited.

3 min read