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34 stories for “Conversational AI”Page 1 of 3
AI Discovery

Fisher & Paykel reframes AI as a brand discovery and customer-behaviour challenge

Fisher & Paykel's chief digital officer Rudi Khoury says customers are already using GPT-style tools as research interfaces, pushing the appliance company to treat AI as a marketing and discovery problem, not just a customer-service efficiency tool. The company's Agentforce-based service agent and broader roadmap reflect a view that discovery, service and conversion are converging inside conversational AI environments.

3 min read
AI Discovery

AI Answer Engines Linked Departed Converse CMO to Controversial Campaign, Exposing Identity-Data Risk

Rodney Rambo left Converse in January 2026, months before a disputed campaign ran, yet AI answer engines continued to associate the former global CMO with the brand. Adweek reported on September 29 that the stale data exposed Rambo to online abuse and threats, illustrating how outdated public identity records can misdirect reputational harm and why marketers must treat executive identity data as a brand-critical asset.

2 min read
Executive Visibility

Futurist Matt Maher Named a 2026 LinkedIn Top Voice

Matt Maher, founder and CEO of M7 Innovations, has been named a 2026 LinkedIn Top Voice, an invitation-only recognition for global experts and innovators. LinkedIn's Editor-at-Large Andrew Seaman cited Maher's balanced, humor-laced approach to AI commentary as a distinguishing factor.

2 min read
AI Discovery

YouTube Integrates AI-Powered Product Search Into Video Pages via Ask YouTube

YouTube has expanded its Ask YouTube tool with AI-powered shopping features, allowing viewers to request product recommendations, comparisons, and buying guidance directly on the video watch page. Powered by a custom Gemini AI model, the feature saw more than 140 million users in June alone — a rise of over 500% since December. YouTube's Shopping affiliate program is also set to expand to 35 countries by year-end.

2 min read
AI Discovery

Google AI Overviews Show More External Links, But Some Open AI Mode Instead of Websites

Third-party tracking data shows external links inside Google AI Overview answer text rose sharply from near zero to 26.2% between early and late September 2026, while a separate recording demonstrates that some underlined text in AI Overviews opens AI Mode rather than an external webpage. Google's own Search Console reports do not currently provide enough data to measure click-through rates from AI features.

6 min read
Content Operations

Iterable Launches Fall Product Release With Native RCS, Nova Conversations, and AI Agents to Close Marketing's "Context Gap"

Iterable has unveiled a major Fall Product Release adding native RCS messaging, Nova Conversations, an Integrations Hub, and new Nova Intelligence Agents to its AI customer engagement platform. The company says the update is designed to connect fragmented customer data across the marketing stack and create a continuous intelligence loop in which every interaction informs the next.

4 min read
AI Discovery

Google Admits Search Console Cannot Accurately Track AI Overview Rankings, Analysts Urge Shift to Outcome Metrics

Google Search Advocate John Mueller has acknowledged that Search Console relies on "block flattening" to record AI Overview positions, assigning every link inside an AI-generated summary a single rank rather than tracking individual placements. SEO analysts say this makes average position data misleading and are calling on marketers to replace traditional ranking metrics with direct outcome measures such as site visits, inquiries, and conversions.

4 min read
Buyer Behavior

B2B Brands Must Become 'Buyable' as LLMs Reshape Supplier Discovery, Joint Study Finds

A joint analysis by WARC, LinkedIn and LIONS Advisory, building on earlier research by LinkedIn and Bain & Company, argues that B2B brands must move beyond visibility to build verifiable "Buyability" signals — a shift made more urgent as large language models take a growing role in the purchasing journey. An examination of 700 B2B campaigns found that those with high Buyability scores were significantly more likely to report improvements in ROI and incremental revenue.

4 min read