NoimosAI Launches Customer Engagement Agent to Automate Behavior-Based Marketing Workflows
NoimosAI, developed by AGOS LABS TECHNOLOGIES LTD, has introduced a Customer Engagement Agent that allows marketers to describe campaign goals in plain language and have the AI automatically generate behavior-based engagement flows, covering segmentation, email content, branching logic, and performance tracking.
NoimosAI, an autonomous AI marketing platform developed by AGOS LABS TECHNOLOGIES LTD, announced on 21 September 2026 the launch of its Customer Engagement Agent — a new AI agent designed to automate the creation, execution, and optimization of behavior-based customer engagement flows.
The product targets a specific gap in marketing operations: the manual effort traditionally required to configure customer journeys. According to the company, building personalized customer journeys has traditionally required marketers to manually configure segments, behavioral triggers, conditional branches, messaging, delivery timing, and performance measurement across marketing automation and CRM platforms. The company argues this complexity can make sophisticated lifecycle marketing difficult to execute, particularly for individuals, startups, and small marketing teams.
With the new agent, marketers describe their intent in plain language and the AI proposes a complete workflow. For example, a user can instruct NoimosAI to "send a product guidance email to free-trial users who have not logged in for three days," after which Customer Engagement Agent can propose the target audience, timing, branching conditions, subject line, email copy, and overall flow. Users review and approve the proposed flow before it goes live.
Key capabilities listed by the company include AI-generated engagement flows from text instructions, behavior-based segmentation combining customer actions such as registration, purchases, cancellations, and product usage with attributes including plan, industry, and customer status, on-brand email content and templates with multilingual generation, and end-to-end delivery and performance tracking across individual workflow branches.
Kosuke Yokoyama, CEO of AGOS LABS TECHNOLOGIES LTD, framed the product's value proposition in terms of division of labour: "Customer Engagement Agent lets marketers focus on the customer experience they want to create, while AI handles the complexity of building and operating the workflows."
The agent is positioned as an extension of NoimosAI's existing suite, which already covers market and competitor research, SEO and GEO, content creation, social media management, PR, creative production, and performance analysis. According to the company, the addition expands NoimosAI beyond customer acquisition and content distribution into post-acquisition engagement, enabling marketing activities across research, acquisition, content, customer engagement, and analysis to be managed within a single AI-powered platform.
The product is described as designed for independent professionals, startups, small and medium-sized businesses, and marketing or CRM teams seeking to run more personalized customer engagement programs without spending significant time manually building workflows.
Prepared with AI assistance and reviewed by the editorial team.
