| Name | Value | Date | Basis | Source |
|---|---|---|---|---|
| GOOGL | 343.50 | Regular-session close | Nasdaq via Yahoo Finance ↗ | |
| MSFT | 517.53 | Regular-session close | Nasdaq via Yahoo Finance ↗ | |
| META | 728.08 | Regular-session close | Nasdaq via Yahoo Finance ↗ | |
| RDDT | 147.86 | Regular-session close | NYSE via Yahoo Finance ↗ | |
| HUBS | 214.53 | Regular-session close | NYSE via Yahoo Finance ↗ | |
| ADBE | 237.69 | Regular-session close | Nasdaq via Yahoo Finance ↗ | |
| CRM | 234.69 | Regular-session close | NYSE via Yahoo Finance ↗ |
Multiple industry surveys show a widening gap between the mandate handed to customer experience leaders to deploy AI and the decision-making authority they actually hold, with Gartner, Grant Thornton and Deloitte data pointing to fragmented ownership, weak governance readiness and customer outcomes left undefended.
A global IBM survey of 1,500 CHROs and 8,800 employees, released 21 September 2026, finds that 60% of workers worry AI is degrading their skills, with critical thinking cited most often. The research reveals a significant gap between what HR leaders believe the workforce needs and what employees themselves prioritize, and highlights accountability gaps, "invisible" work, and lagging AI adoption inside HR functions.
